1. SHIPPING
  • The average shipping time is 30 days. Please see the DELIVERY TIME RATES table below.
  • Detailed shipping pricing information is visible when placing an order.
  • Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.
  • Tracking numbers, if applicable, are included in dispatch confirmation emails.
  • Some products come from different suppliers so if you’ve ordered a few different products, they might arrive in different packages.
  • Multiple orders placed on the same day cannot be combined and may ship separately.
  • We do not estimate any fees, taxes or duties which may be payable in your country. Please refer to the applicable law in your jurisdiction.
2. DELIVERY TIME RATES
Country 7-10 days 11-15 days 15-30 days 30-44 days >45 6 – 8 weeks
USA 18.20% 61.10% 17.50% 3.20% – –
UK 5.10% 11.20% 62.50% 21.20% – –
Russia 1.50% 10.30% 70.10% 7.50% 5.10% 5.50%
Canada 2.30% 7.80% 69.90% 20.00% – –
EU Countries 1.80% 15.35% 64.20% 18.65% – –
South America / Africa 0.00% 8.90% 45.10% 25.70% 15.20% 5.10%
Other Countries 0.00% 7.50% 43.70% 20.90% 20.20% 7.70%

Kshelf Store cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws.

3. RETURNS AND EXCHANGE

You have a right to return purchased products without incurring any penalty and without the need to provide any reason, by informing us within 14 days from the date on which you received them.

You will be entitled to a full refund if:

  • quality of the product you’ve received is significantly worse than the description on our website;
  • you have changed your mind on the purchase within 14 days of receiving your product and you have not used the product or done anything to it that makes it no longer saleable as new.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

Requirements for Returns:

  • You must first contact us and be in receipt of a return merchandise authorization number before sending any item back. Any product returned without a merchandise authorization number will not be refunded;
  • Must include a valid original purchase Order ID;
  • Returned products must be in their original packaging;
  • Return shipping is at buyer’s cost unless stated otherwise by our support team;
  • You will be given a Product Refund. Shipping and handling fees will NOT be refunded;
  • All returns should be made on the following address:

    Grand Trade, SIA
    Gramzdas st. 19 k-2 – 12,
    Riga, Latvia
    LV1029

We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. We are not liable for lost or stolen return packages during transit/delivery.

To receive a refund for Bundle purchases, you must return all items within the bundle.

Refunded monies are transferred only to the card or payment method you’ve used to make your purchase.

We aim to complete the refund process for valid claims within less than 14 days.

4. NON-RETURNABLE

All Sale, Discounted, End of line and Promotional Items are not eligible for Returns, Exchanges, or Warranties. No refunds or replacements will be made.

The following products cannot be returned the unless received defective:

  • Products which are not suitable for return due to health protection or hygienic reasons;
  • Goods made to your specifications or clearly personalized, especially personalized, customized and hand-made items;
  • Goods which may deteriorate or expire rapidly;
  • Goods damaged by abuse or negligence or by misuse or activities other than the intended purpose are also not returnable;
  • Wholesale orders.